Shipping Policy

We are committed to providing a simple, reliable, and convenient delivery experience. Please review the information below regarding order processing, shipping, delivery times, and related matters.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During periods of high order volume, holidays, promotions, or other unforeseen circumstances, processing may take longer than usual.

Once your order has been shipped, you will receive shipping information when available.

2. Shipping Time

Estimated delivery times may vary depending on your destination, shipping method, carrier, customs processing, and other circumstances.

Typical delivery estimates are:

United States: 5–12 business days
Canada: 7–15 business days
United Kingdom: 5–12 business days
European Union: 5–15 business days
Other international destinations: 7–20 business days

These are estimated delivery times only and are not guaranteed delivery dates.

3. Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, promotional shipping offers may be available. Any applicable shipping promotion will be clearly stated on the website or during checkout.

4. Tracking Information

When tracking is available, tracking information will be provided after your order has been shipped.

Please note that tracking information may take some time to become active after the package has been handed over to the carrier.

If tracking information does not update immediately, we recommend allowing additional time for the carrier's system to update.

5. Delivery Delays

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including:

Severe weather.
Public holidays.
Carrier delays.
Customs inspections or processing.
Transportation disruptions.
Incorrect or incomplete delivery information.
High shipping volumes.
Other unforeseen circumstances.

If a shipment is delayed, we will make reasonable efforts to assist you in obtaining updated delivery information.

6. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, or other charges may apply depending on the destination country and applicable local regulations.

Where such charges are not included at checkout, they may be the responsibility of the recipient.

Customs policies vary between countries, and we recommend checking your local customs authority for additional information.

7. Incorrect Shipping Information

Please carefully review your shipping information before completing your order.

If you provide an incorrect or incomplete address, please contact us as soon as possible.

We will make reasonable efforts to assist with address corrections before the order is shipped. Once an order has been shipped, we may be unable to change the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address may be the customer's responsibility, where permitted by applicable law.

8. Lost or Undelivered Packages

If your order appears to be lost or has not arrived within a reasonable period after the estimated delivery timeframe, please contact us.

We may work with the shipping carrier to investigate the shipment and determine the appropriate resolution.

If tracking information shows that an order has been delivered to the address provided at checkout, please first check with household members, neighbors, building management, or the carrier where appropriate.

9. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as possible.

We may request photographs of the package and its contents to help us investigate the issue with the carrier and determine an appropriate solution.

Depending on the circumstances, a replacement, refund, or other resolution may be available.

10. Delivery Address and Risk

Orders are shipped to the delivery address provided during checkout.

Please ensure that your shipping information is accurate and complete before placing an order.

To the extent permitted by applicable law, delivery issues resulting from inaccurate information supplied by the customer may not be our responsibility.